Services Delivery Manager

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

As a Services Delivery Manager within EMEA, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor.

AS A SERVICE DELIVERY MANAGER AT SNOWFLAKE, YOU WILL :

Own, manage and communicate the operational relationship with assigned clients

Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives

Lead internal and client meetings with thorough documentation and rigorous follow-up

Manage client and project documentation, communications, meetings and required meeting follow-ups

Track metrics around infrastructure performance and service requests

Continually seek to improve

Prepare and present service reports to clients

Create, implement and track relationship roadmaps

Help create and execute on the overall vision for service delivery and client satisfaction

Determine areas for process improvements within both the client and Snowflake

Work with key stakeholders to implement and document

OUR IDEAL SERVICES DELIVERY MANAGER WILL HAVE :

5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects

Direct experience in the Data Warehousing, Business Intelligence and / or Cloud field

Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development

Strong organizational skills, ability to work independently and manage multiple projects simultaneously

Bonus Points : Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).

Fluent in English language and at least Norwegian, Danish, Swedish or Finnish.

This person will need to reside in the UK and be able to visit the London office twice per week

WHY JOIN OUR PROFESSIONAL SERVICES TEAM AT SNOWFLAKE :

Unique opportunity to work on a truly disruptive software product

Get unique, hands-on experience with bleeding edge data warehouse technology

Develop, lead and execute an industry-changing initiative

Learn from the best! Join a dedicated, experienced team of professionals.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.