Job Description
Job Description
We are seeking a Network Support Engineer to provide support for the organization’s network infrastructure, ensuring reliability, performance, and availability of network services. The ideal candidate will assist in troubleshooting network issues, maintaining network equipment, and supporting day-to-day network operations.
Key Responsibilities
Provide first and second-level support for network-related incidents and service requests.
Troubleshoot issues related to IP addressing, DNS, DHCP, VLANs, and network routing.
Configure and support routers, switches, firewalls, and wireless access points.
Monitor network performance and respond to alerts or outages.
Maintain ticket updates and documentation for all reported incidents.
Work with internal IT teams to resolve complex issues.
Assist with network maintenance, upgrades, and implementation projects.
Ensure timely communication on issue status and resolution.
Requirements
1–3 years experience in network support or a similar role.
Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
Experience with Cisco or similar networking equipment.
Familiarity with network monitoring tools and ticketing systems.
Strong troubleshooting and problem-solving skills.
Relevant certifications such as CCNA or CompTIA Network+ are an advantage.
Basic understanding of Windows server environments and Active Directory is an advantage.
Engineer pre-requisites/Tools needed
The engineer will need
Requirements
Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights, port mapping verification, cable reseat, label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team), such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.
Network Support Engineer • Esbjerg Ø, 83, dk
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