Product Expert Fresh Water Generators, Service
Alfa Laval BU Marine Solutions, Vessels in Operation, is looking for a Product Expert Fresh Water Generators, Service.
We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. But now we want to be even better! We’re looking for a passionate Product Expert for our Business Unit (BU) Marine Solutions, Vessel Infrastructure Efficiency Service (VIES)department.
BU Marine Solutions, Vessel Infrastructure Efficiency Service, is responsible for all after sales business in Marine and Diesel applications within the BU. It covers spare parts, retrofit, upgrading and services.
Alfa Laval holds a strong market position in this highly competitive and international market. With the Product Expert Fresh Water Generators, we will take the next step to further strengthen our position and continue to create outstanding customer experience.
About the job
You will be responsible for providing technical product support to customers, sales companies (field service and service centers) and central teams for Fresh Water Generators (AQUA, JWP, MEP, ORCA). You provide comprehensive technical guidance to sales organizations, customers and central teams regarding product-related services: troubleshooting and resolving complex service issues, supporting performance audits and analysis, offering expert input for training and development programs, and contributing to Engineering Product Development (EPD), New Product Development (NPD) and product concept creation, with a focus on service and serviceability.
Your tasks:
Answering tickets and technical product questions sent by service development managers.
Act as consultant to service development managers in EPD and NPD projects, and join EPD and NPD projects.
Document solutions provided to automation and mechanical issues.
Prepare and publish service bulletins, and build and maintain the service bulletin archive.
Build, maintain and secure that all product related documents (part catalogues, manuals, etc.) are available and up to date.
Be the main support to the training team with product competence.
Deliver training and learning activities for employees, business partners and end-users, including hands-on training of Graduated and Senior Service Engineers.
Participate in the development of repair methods and technical instructions.
Support solving customer claims.
What you know
University degree in mechanical, electrical, marine engineering or similar.
Expert level of knowledge on desalination systems and/or heat transfer products.
At least 5-6 years’ experience within a related technical field.
Good knowledge of vessel engine room, marine water production systems and energy efficiency.
Excellent English verbal and written communication skills.
Who are you?
You are technically oriented, service-minded with a positive approach, and you strive for customer satisfaction. You are highly motivated to share your expertise with your colleagues and customers. You are a solution focused person with the ability to understand the core of complex problems, being able to find solutions to solve complex problems, being persistent in finding solutions and seeing the opportunities in complexities.
Don’t have all the experience, but still think you are a good fit for this role? We welcome new talent with the right traits and mindset, so please apply via the button below to learn about our opportunities.
Do you want to be a part of Alfa Laval?
Are you curious? Use the button below to apply directly. Not ready to apply yet? Please contact us for more information or other career opportunities at Alfa Laval.
Rachid L’Bouny
+31 (0)645256520
Product Expert Fresh Water Generators Service • Aalborg
Join the customer experts’ team and become part of a ‘Great Place to Work’ Certified Company.Are you passionate about helping people? This is your chance to work in a dynamic and digital-first envi... Vis mere
Ready to take your career abroad and experience life in one of Europes most exciting and fast-growing capitals? Join our international team in.With its beautiful architecture, thriving café culture... Vis mere
Join the customer experts’ team and become part of a ‘Great Place to Work’ Certified Company.Are you passionate about helping people? This is your chance to work in a dynamic and digital-first envi... Vis mere
Are you ready to take your career abroad and experience life in one of Europes most vibrant and fast-growing capitals? Join our international team in.Social Media project with a global company that... Vis mere
Danish Speaking Onboarding Account Manager.Dutch Speaking Business Developer Representative.German Speaking Business Developer Representative.Dutch Speaking Onboarding Account Manager.Icelandic Spe... Vis mere
Ready to take your career abroad and experience life in one of Europes most charming and atmospheric coastal cities? Join our international team in.This is an exciting opportunity to grow professio... Vis mere
Are you a Google fan? Passionate about web and new technologies? Love rolling up your sleeves in a fast-paced, ever-changing environment? If so, this role might be perfect for you!.Our client, a gl... Vis mere
Are you ready to elevate your sales or digital marketing career in one of Europes most exciting and multicultural cities? We are looking for ambitious Danish-speaking professionals to join our Digi... Vis mere
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Vis mere
Minimum 1 year in Sales or Digital Marketing.Are you looking to grow your career in digital marketing while enjoying life in one of Europes most exciting cities? We are seeking a.Danish-speaking Di... Vis mere
Join the customer experts’ team and become part of a ‘Great Place to Work’ Certified Company.Are you passionate about helping people?.Be the primary point of contact for customer requests, represen... Vis mere
Are you ready to take your career in sales or digital marketing to the next level while enjoying life in one of Europes most exciting and vibrant cities? We are looking for motivated Danish-speakin... Vis mere
Are you ready to take your career abroad and experience life in one of Europes most vibrant, sunny, and culturally rich capitals? Join our international team in.Social Media project with a global c... Vis mere
Are you a Google fan? Passionate about web and new technologies? Love rolling up your sleeves in a fast-paced, ever-changing environment? If so, this role might be perfect for you!.Our client, a gl... Vis mere
Start your career or shift directions.Join an international company in.Danish-speaking customers with everyday questions.You'll work in a team, follow clear processes, and grow professionally no ba... Vis mere
Take your career abroad and experience life in one of Europes most fascinating and energetic cities.Join our international team in.Mediterranean atmosphere that makes every day feel inspiring.Danis... Vis mere
Bliv en del af en af de førende frisørkæder i de nordiske lande og oplev at arbejde i et internationalt miljø! Er du en passioneret frisør, der elsker dit håndværk og kan kommunikere på engelsk? De... Vis mere
Are you passionate about digital marketing and online advertising?.Do you want to work in an international environment and help businesses grow in the digital world?.This is your chance to start an... Vis mere
Hey there! David Kennedy Recruitment is on the lookout for an amazing Freelance Recruitment Partner to join our team.If you're a true hunter and love connecting talented individuals with our client... Vis mere
Relocation package included!!!.Dreaming of trading grey skies for sparkling Aegean seas? Join our international team as a Danish-speaking Customer Support Specialist and enjoy the perfect blend of ... Vis mere
