Manager EMEA Order Management

Description

EMEA Order Management Manager

Are you an experienced people leader with a passion for operational excellence and business partnership

Milestone Systems is looking for a Manager to lead our EMEA Order Management team. Based in Copenhagen youll lead a team of professionals supporting our partners and sales teams across the EMEA region combining people leadership operational excellence stakeholder management and continuous improvement.

As part of the Global Order Management leadership team youll lead Order Management across EMEA ensuring consistent execution high service quality strong operational performance and team development. Youll work closely with colleagues across the Americas and APAC as well as regional Sales Finance Compliance and other key stakeholders.

What Youll Be Responsible For

• Lead coach and develop the EMEA Order Management team.
• Drive operational performance through effective workload backlog order processing and escalation management.
• Set clear priorities accountability and performance expectations across the team.
• Partner with Sales leadership and key stakeholders to support business objectives while maintaining strong operational controls.
• Manage complex customer and business escalations with sound judgment and a customer-focused approach.
• Drive continuous improvement through process optimization systems adoption and operational excellence.

What Were Looking For

• Proven people leadership experience in Order Management Customer Operations Sales Operations or a similar operational environment.
• Experience leading teams through change while maintaining high service quality and performance.
• Strong operational mindset with experience managing workloads service levels performance metrics and continuous improvement.
• Excellent stakeholder management skills with the ability to build trusted relationships across functions and organizational levels.
• Ability to translate business priorities into clear actions and measurable outcomes.
• Strong communication skills and fluency in English.
• Experience with Salesforce Revenue Cloud Advanced (RCA) Salesforce or similar business systems is strongly preferred.
• Experience in SaaS software or technology is an advantage.

About the Team

The EMEA Order Management team is part of the Global Order Management organization within Global Sales Operations (GSO). We work closely with Sales teams and partners across the region to support order processing licensing invoicing and operational support. Together with colleagues in the Americas and APAC we play a key role in enabling revenue operations delivering excellent partner experience and driving operational excellence.

What We Offer

• A leadership role in a global technology company.
• The opportunity to shape and influence Order Management across EMEA.
• Collaboration with experienced colleagues across regions and functions.
• A flexible hybrid work environment with a strong team culture.
• Opportunities for professional growth development and international exposure.

If youre an experienced people leader who thrives in a fast-paced collaborative environment and enjoys driving operational excellence while developing high-performing teams wed love to hear from you.

Application Process

Please note that applying for this position requires a valid Danish work visa.

We encourage you to submit your CV in English as soon as possible. Applications will be reviewed on an ongoing basis and the position will remain open until the right candidate has been identified.

At Milestone Systems we are committed to providing an inclusive and unbiased recruitment process where all employment decisions are based on qualifications experience and potential.


About Us

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software Arcules video surveillance as a service and BriefCam analytics. We amplify what organizations of any size can see do and achieve with video.

Guided by our People First mindsetfreedom inclusion and togethernesswe always consider our employees partners and communities in everything we do.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1