Pre-Sales Technical Consultant

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role provides technical support and expertise to the sales team and customers.

Key Missions

• Ensures to be the main contact point for technical topics between customers and IDEMIA
• Acts to understand customer technical needs and identifies potential products in relation to IDEMIAs product roadmap
• Promotes IDEMIA products and services to customers
• Provides on-going technical support to sales and contributes towards the preparation of sales presentations, tender responses and proposals
• Implements projects
• Collects functional requirement specifications for applicable products with the customer
• Manages the product selection process and ensures the right product is selected to match customer’s requirement
• Participates in the project delivery and technical implementation
• Coordinates final validation for applicable products with customers
• Mainains a close relationship with technical counterpart of custome
• Engages constantly in product specification reviews to upsell and influence the next product evolution
• Assists in quality complaints from customer on delivered products through first level local troubleshooting
• Supports quality team in the resolution of problem and coordinates response or communication to the customer
• Promotes and implements standard products for small to medium size customers
• Works under close supervision

Profile & Other Information

• Proactive, confident and with a positive ‘can-do’ attitude;
• Strong organisational and problem-solving skills & excellent attention to detail;
• An ability to work well under pressure & to deadlines;
• Highly effective communication & interpersonal skills;
• Confident in preparing and delivering information & presentations;
• Team Player but able to work independently;
• High level of IT literacy (word, excel, PowerPoint, outlook) skills;
• Friendly, personable & highly professional;
• Ability to deal with confidential & sensitive information;
• Results oriented, able to deliver against targets & objectives.