Client Program Manager

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

Client Program Manager Key Client

We offer

Are you ready to take the next step in your career We are looking for a Client Program Manager forone of our Key Clients!

In the role of Client Program Manager you will have ownership of the operational strategy and translate the commitment to the customers in execution across Ocean and Logistics. You will also be responsible for implementing new and additional business with the customer. As Client Program Manager you will apply awareness of the customers supply chain to drive improvements and efficiencies creating value to the customer and Maersk.

Key Responsibilities

Strategy

• Understanding of the customers supply chain strategy and needs.
• Supporting the Client Program Department with input to the joint strategic roadmap.
• Identifying efficiency and optimization initiatives to increase profitability /reduce cost to serve.
• Digital transformation / new system implementation.
• Creating a Maersk community around the account and create awareness of the customer.

Selling

• Uncovering customer pain points/supply chain challenges and defining initiatives to address/eliminate same.

Delivering

• Monitoring service delivery performance within the scope assigned (geographical/ products) and provide oversight to Client Program Department.
• Resolving operational escalations.
• Engaging with 3rd Party / Non-Maersk partners (customer suppliers partners service providers and vendors)
• Ensuring a foundation in place to deliver (eg. SOPs / Origin Workshops etc.)
• Supporting new/additional business implementation (incl. EDI etc.)
• Ensuring FINOPS and relevant financial measures are effectively managed.

You will be accountable for

• Customer Relationship (within the scope of coverage).
• Global Customer Satisfaction.
• Creating value for the customer (realization of existing contracts and new initiatives).
• Creating value for Maersk (efficiency automation and standardization).
• Developing and delivering new solutions in close collaboration with the commercial manager ensuring seamless integration between program management commercial and product.
• Oversight of the Control Tower developing the team driving for excellence and inspiring the Customer experience and Control Tower teams to consistently exceed service expectations.
• Acting as an escalation point and leading solution development with the team
• Seeking Area and Global Service Center support for service execution/delivery.
• Protecting CSI for third-party (non-Maersk) suppliers and partners.
• Ensuring execution and reporting as per compliance requirements.
• Complying with NNC guidelines.

Were looking for

To be successful in this role we believe you bring the following competencies and experiences:

• Assertiveness decisiveness and proactiveness.
• Attention to detail.
• Customer-centricity.
• High sense of urgency and persistence.
• Consultancy skills: ability to clarify customer needs and develop innovative solutions.
• Ability to challenge the normal way of working and find new ways to deliver.
• Confidence in dealing with people and building relationships.
• Ability to focus and define a vision objectives and priorities.
• Ability to see and act on both the big picture and daily operational issues.
• Able to give constructive feedback and challenge where appropriate.
• Ability to manage stakeholders at various levels in the organization.
• Knowledge of Maersks operational structure and functionality (systems products).
• Proficiency in continuous improvement techniques and a metric-driven approach.
• Supply chain optimization knowledge.
• Proficiency in working with all the products in the Maersk family including MPL.
• Previous experience in Client Program Manager or another global role is preferred.

If you have any questions regarding this role please dont hesitate to contact hiring manager Veera Ilvonen.

Selection is ongoing we look forward to your application!

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1