Danish-speaking Customer Service Agent in Malta - Online Bank

Customer Service Agent in Finance – Danish Market (Relocate to Malta)
Ready to swap grey skies for 300 days of sunshine?

Malta has become a top destination for people who want more out of life: better weather, an international community, new friends from all corners of Europe, affordable lifestyle, and a career-life where you can actually climb the ladder very fast. Many people move to Malta "for just one year"... and end up staying much longer.

If you're looking for a fresh start abroad, a place where work and sunshine go hand in hand, and a chance to build real international experience, this is a strong opportunity.

Our client is now looking for a Danish-speaking Customer Service Agent to join their growing team in Malta. You’ll be part of a supportive Scandinavian team, working closely with the Danish Team Leader and collaborating with colleagues across the company.

What You'll Be Doing

• Guide customers through onboarding, documentation, and product information
• Provide accurate and helpful support regarding products, services, and payment options
• Identify and follow up on potential sales opportunities
• Communicate with customers via email, SMS, and phone
• Ensure compliance with internal guidelines, industry standards, and legal requirements
• Work closely with Payments and Collections teams to ensure clear, efficient processes
• Contribute to maintaining a friendly, positive team culture
• Assist with various customer service–related tasks as needed

Additional Responsibilities

• Help prepare sales reports and documentation
• Support training and onboarding of new colleagues
• Assist in documenting workflows and team processes
• Suggest improvements to tools, systems, and routines
• Handle ad hoc tasks requested by the Head of New Markets

Requirements

• Fluency in Danish and strong English skills
• Experience with sales & customer service
• Understanding of customer onboarding and verification processes
• Strong communication skills with a results-oriented mindset
• High attention to detail and ability to take initiative
• Service-minded, reliable, and a team player
• Comfortable working independently when needed
• Competence in Microsoft Office, especially Excel

Benefits

You’ll be joining a workplace that values teamwork, genuine collaboration, and personal growth. Expect a welcoming environment with colleagues from across Europe, and plenty of opportunities to develop your career.

Perks include:

• Competitive salary + performance bonuses and benefits
• Clear development and progression opportunities
• Great coffee, cocoa, and Friday beers
• Relocation bonus to get your life in Malta started
• Regular team celebrations and social events