Payment Specialist (Clinical Development Centre)

Clinical Development Centre Denmark (CDC DK)

Ørestad, Denmark

Do you thrive on managing complex stakeholder relationships and ensuring timely, accurate payments in clinical trials?? As a Payment Specialist for our Clinical Development Centre in Denmark (CDC DK), you’ll play a crucial role in orchestrating end‑to‑end investigator, site, and participant payments across clinical trials in CDC DK (consisting of Denmark, Sweden, Norway, Finland, Ireland, Belgium, Austria, and Switzerland).

You will own the flow and ensure accuracy, speed, and compliance (ICH‑GCP) within payments.

If you thrive in a high‑trust, cross‑functional, and dynamic setting and love turning complexity into clarity, this might be your next career step.

Your new role

The Payment Specialist is a newly established function in CDC DK and you will be able to shape and influence the role. In this newly established department, you’ll be the catalyst for defining and embedding a the position from the ground. As a Payment Specialist, you will manage and execute end-to-end Investigator and Site payment processes within the CDC DK, ensuring accuracy, compliance, and timely delivery. Besides that, you will coordinate with cross-functional internal stakeholders to deliver operational excellence in payment execution, including prompt resolution of payment-related issues.

Your key responsibilities will include :

Manage and execute site payments in compliance with Clinical Trial Agreements and regulatory requirements.

Record payment transactions and updates accurately in relevant electronic systems.

Prepare and process payment requests according to required timelines.

Create Purchase Orders (POs) based on established contract values, in coordination with Budget & Contract Specialists and Trial Managers.

Set up new suppliers for newly engaged site staff participating in clinical trials.

Track and monitor payment status regularly, proactively identifying and resolving issues.

Develop and implement site payment optimisation processes in collaboration with stakeholders.

Coordinate with internal teams and external stakeholders to facilitate efficient payment processes.

Act as a subject matter expert (SME) for site payment processes and inquiries.

The department

Unordinary drives change. At CDC DK, you will be part of a dynamic team that drives clinical trial activities and are passionate about clinical trials. Business Operations is a new department in CDC DK Our team embraces the spirit of experimentation and strives for excellence without fixating on perfection. We seize opportunities to develop and never shy away from challenges. We are located in Ørestad, Copenhagen area, our fast-paced and collaborative atmosphere ensures that we stay ahead in the ever-evolving clinical trial industry.

We are a team of five and you will be reporting to our manager of Business Operations who is a part of the CDC DK Leadership Team reporting into the head of CDC DK.

Your skills & qualifications

You will play a key role in shaping and embedding this new position within a newly formed department with focus on business operations. This means you must be comfortable working independently, thrive in uncertainty, and bring structure where processes are still evolving. To excel in this position, you hold an academic degree in life sciences, healthcare, finance or business administration, besides a proven experience (min. 1-3 years) in in clinical studies, or financial operations, contracting, or site-related collaborations in the pharmaceutical industry or CROs. Exposure with international clinical trials and diverse regulatory landscapes is highly desirable.

Additionally, you should demonstrate :

Experience in handling payments within clinical research or pharmaceutical settings.

Strong understanding of clinical trial payments and familiarity with investigator contracts.

Strong business acumen and understanding of business operations, financial drivers, and market dynamics.

Strong interpersonal and communication capabilities, fostering collaboration across matrixed and cross-functional teams.

Proactive and accountable approach to issue identification, resolution, and continuous improvement.

Proven ability to manage conflict and deliver solution-oriented outcomes with internal and external stakeholders.

Excellent organizational and analytical skills, with the ability to manage multiple priorities in a dynamic environment.

Strong attention to detail while maintaining a high-level overview and ensuring overall quality.

Demonstrated ability to ensure high-quality execution of payment activities in compliance with ICH-GCP, regulatory standards, and company policies .

Technical aptitude in using electronic payment systems and related digital tools.

Moreover, valuable assets include the ability to thrive in complex, matrixed environments, adapt to changing business needs, and communicate effectively with stakeholders. Strong problem-solving and service-minded skills, a continuous improvement mindset, and meticulous attention to details are also highly regarded.