Danish Speaking Remote Support Specialist -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to offer a position for a Danish Speaking Remote Support Specialist. This role is perfect for individuals who are adept at providing excellent customer service and technical support to Danish-speaking clients. As a remote support specialist, you will play a vital role in enhancing customer satisfaction by resolving inquiries and technical challenges efficiently.

Responsibilities

• Deliver top-quality support to Danish-speaking customers through remote communication channels, including phone, email, and chat.
• Diagnose and troubleshoot a broad range of technical issues involving software, hardware, and applications.
• Offer precise guidance and solutions to customers while walking them through troubleshooting processes.
• Document all support interactions accurately, maintaining comprehensive records in the support management system.
• Collaborate with technical teams to escalate and resolve complex problems effectively.
• Ensure follow-up with clients to confirm the resolution of their issues and measure satisfaction with the support received.
• Continuously update knowledge on product information and industry trends to provide knowledgeable support.

Requirements

Benefits